FAQ

Now apply online and get an electronic travel permit to travel conveniently.

Q
ETA Application Method K-ETA results have been notified as disallowed. I'd like to know the reason for disapproval. Also, what should I do if I want to enter Korea?
A

If you do not meet the K-ETA Center's internal audit standards, you will be notified of your disapproval, and we ask for your understanding that we cannot inform you because the internal audit standards are subject to non-disclosure.
If you want to enter the Republic of Korea after being notified of K-ETA's disapproval, you should visit the local Korean Embassy (Consulate General) where you are staying and get a Korean Entry Visa (VISA).

Q
ETA Application Method Is it possible to apply in multiple languages when I fill out the K-ETA application form?
A

No, you can apply for K-ETA only in English. However, information such as question items can be checked in English and Korean.

Q
ETA Application Method Where can I contact if I have any questions about K-ETA?
A

If you have any questions about K-ETA, you can make online inquiries in four languages (Korean, English, Thai, and Russian) on the K-ETA website.

Q
ETA Application Method If I apply for K-ETA in the COVID-19 situation and get permission, do I not need a PCR voice confirmation?
A

Even if K-ETA is approved in the COVID-19 situation, you must receive quarantine-related documents such as PCR negative confirmation. 

Q
ETA Application Method It is difficult to enter the address in the address box. What should I do?
A

If you enter a road name address schematically, a number of similar name addresses may be searched. Therefore, when entering the address, you can easily search by entering 5 digits of the zip code and the English road name address (excluding building numbers and special symbols). For more information, please refer to [K-ETA Homepage]-[Notices]-[Address Search Manual].

Q
ETA Application Method When you post a face photo, it says that the file capacity is exceeded. What should I do?
A

Due to the large number of K-ETA applications from around the world, the photo has a capacity of 100KB and a limit of less than 700 pixels by width. 

Q
ETA Application Method What should I do when I have several places to stay?
A

When you enter your place of stay, you can enter the address of your representative place of stay. In addition, if the address of the place of residence has changed after obtaining K-ETA permission, You must modify it at the top of the K-ETA homepage from [K-ETA Application Results] to [Application Information Modification]. Please note that there may be disadvantages if you do not change your stay.

Q
ETA Application Method I submitted the K-ETA application form and received the application number. However, after a while, I received an email saying that the application was not completed and that the application would be deleted if the application was not completed.
A

You will receive a temporary saved K-ETA application if you have one. If you stop filling out the K-ETA application form and subsequently fill out the new application form from the beginning, you will receive the corresponding email. If you have received a K-ETA approval e-mail, or if it is confirmed as normal on the K-ETA website [K-ETA application result] - [K-ETA result inquiry], you do not have to worry about the e-mail.



KORETA, Bistrakorea(Representative : Lee Seung-ju) | 5 Nonhyeon-ro 124-gil, Gangnam-gu, Seoul |  TEL : 02-542-416
E-mail : eta@kor-eta.kr  (Contact Partnership : admin@kor-eta.kr, Questions : koreta@kor-eta.kr)
Business registration number : 211-87-77357
Mail order business report number : 제2020-서울강남-03303호

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